Order – is a document that constitutes a single form of ordering hotel services available on the website: mountain-residence.com.
Seller – PE Hakh V., 78593, Polianytsia village, Yaremche district, urochyshche vyshni 504.
Buyer – is a person who has the authority in accordance with the norms of the current legislation of Ukraine to conclude a contract and make a payment under this contract in order to receive hotel services.
Guest(s) – the person(s), who is actually entitled to use the service.
Hotel service – actions (operations) of the Seller to accommodate the Buyer and Guests by providing a room (place) for temporary accommodation in the hotel, as well as other activities related to accommodation and temporary accommodation.
Booking – a timely pre-order conducted by the Buyer, of hotel services in full amount, in order to claim the services in due time.
The order (booking) of hotel services is made on the website mountain-residence.com and done by the Buyer independently filling out and sending the application form. For the consequences resulting from the records incorrectly submitted by the Buyer in the application, the Buyer is fully responsible. The Seller is not responsible for the lack of access to the sales system for reasons independent of the Seller, from the point of view of security and other reasons independent of the Seller. The seller has the right to suspend access to the site mountain-residence.com to eliminate emerging threats or incorrect data. The order is considered completed after payment and transfer of funds to the Seller's current account.
Registration form. When filling in the registration form, the Buyer shall fill in all fields marked with an asterisk. The information entered by the Buyer regarding his/her surname, name, address, telephone number, and e-mail must be accurate. If the Seller finds in the filled-in fields of the registration form verbal designations that deliberately do not comply with the rules of spelling of surnames, names, and addresses and do not allow the Buyer to be identified, such order will be canceled without notice.
The payment currency is Ukrainian Hryvnia (UAH).
The cards being accepted by the payment system are VISA (except Electron and Domestic), VISA Electron, Mastercard (except Cirrus and Maestro), and PrivatCard.
In case of hotel services being paid with bank cards via reception desk terminals or electronic systems which require personal data provision (card name, card number, validity term, CVC) to the Seller or authorized third party, for any purpose, including but not exclusively for the purpose of card blocking and/or funds debiting, the Buyer should, while checking-in, confirm that they are actually the owner of the card being charged.
In case such information is denied, the Seller may use the denial of service right, in order to prevent fraudulent card use, which means transactions performed without permission of the actual owner (including lost/stolen/modified bank card abuse) and/or using the requisites without owner’s consent (including fraudulently-obtained information).
All hotel services ordered through the mountain-residence.com website are confirmed by the Seller. Confirmation of payment for services is the receipt of an automatic email with information about receiving payment.
The hotel guarantees the availability of the booked room to the settlement until 3 pm local time.
Registration of temporary accommodation in the hotel is carried out at the reception by filling out the guest questionnaire and issuing a plastic key card.
Key-card is a pass of the Buyer to the hotel for a period not exceeding the period of paid accommodation in the hotel.
Transfer of the key card to the Buyer and its return is carried out according to the act of acceptance - transfer of the key card, which is signed by the Buyer and the representative of the hotel at the reception.
The seller is responsible for the quality of services. The seller is not responsible for force majeure and temporary inconveniences caused by the fault of third parties caused, for example, by a temporary lack of electricity, as well as inconveniences caused by temporary repairs, for example, repair or preservation of equipment. In case of emergency, independent of each party, natural disasters, strikes, hostilities, or other emergencies that do not provide the opportunity to provide services in accordance with the agreement, the Seller is not responsible for the obligations assumed. Claims to the terms of service are accepted in writing at 78593, s. Polyanitsa, Yaremche City Council or mountain-residence.com, e-mail: [email protected], Department of booking tel. +380 342 595 000
The Buyer and/or the Guest give the Seller consent to perform, without limitation, any actions to process their personal data in order for the Buyer to carry out activities in accordance with the legislation of Ukraine, fulfill the terms of the concluded hotel services agreement, exercise and protect the rights of the parties under the concluded hotel services agreement, perform other powers, functions, duties of the Seller that do not contradict the legislation of Ukraine and the terms of the concluded agreement.
In case you have any difficulties with booking, please call +380 342 595 000, and mail [email protected].
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